Tag: system design

  • The Myth of Alignment: Why Aligned Teams Still Don’t Execute Well

    The Myth of Alignment: Why Aligned Teams Still Don’t Execute Well

    Reading Time: 3 minutes

    “Everyone is aligned.”

    It is one of the most comforting sayings that leaders choose to hear.

    The strategy is clear. The roadmap is shared. Teams nod in agreement. Meetings end with consensus.

    And yet—

    execution still drags.

    Decisions stall.

    Outcomes disappoint.

    If we have alignment, why is performance deficient?

    Now, here’s the painful reality: alignment by itself does not lead to execution.

    For many organizations, alignment is a comforting mirage — one that obscures deeper structural problems.

    What Organizations Mean by “Alignment”

    When companies say they’re aligned, they are meaning:

    • Everyone understands the strategy
    • Goals are documented and communicated
    • Teams agree on priorities
    • KPIs are shared across functions

    On paper, this is progress.

    During reality however, that disrupts precious little of the way work actually gets done.

    Never mind when people do agree on what matters — but not how to advance their work.

    Agreement is not the same as execution

    Alignment is cognitive.

      Execution is operational.

      You can get a room full of leaders rallied around a vision in one meeting.

      But its realization is determined by hundreds of daily decisions taken under pressure, ambiguity and competing imperatives.

      Execution breaks down when:

      • Decision rights are unclear
      • Ownership is diffused across teams
      • Dependencies aren’t explicit
      • In the local incentives reward internal the in rather than success global outcome.

      None of these are addressed by alignment decks or town halls.

      Why Even Aligned Teams Stall

      1. Alignment Without Decision Authority

        Teams may agree on what to pursue — but don’t have the authority to do so.

        When:

        • Every exception requires escalation
        • Approvals stack up “for safety”
        • Decisions are revisited repeatedly

        Work grinds to a halt, even when everyone agrees where it is they want to go.

        Alignment, with out empowered decision making results in polite paralysis.

        1. Conflicting Incentives Beneath Shared Goals

        Teams often have overlapping high-level objectives but are held to different standards.

        For example:

        • One team is rewarded speed
        • Another for risk reduction
        • Another for utilization

        It’s agreed on what you’re trying to get to — but the behaviors are optimized in opposite directions.

        This leads to friction, rework and silent resistance — with no apparent confrontation.

        1. Hidden Dependencies Kill Momentum

        Alignment meetings seldom bring up actual dependencies.

        Execution depends on:

        • Who needs what, and when
        • What if one input arrives late
        • Where handoffs break down

        If dependencies aren’t meant to exist, aligned teams wait for the other—silently.

        1. Alignment Doesn’t Redesign Work

        Many change goals converge while work structures remain the same.

        The same:

        • Approval chains
        • Meeting cadences
        • Reporting rituals
        • Tool fragmentation

        remain in place.

        Teams are then expected to come up with new results using old systems.

        Alignment is an expectation on top of dysfunction.

        The Real Problem: Systems, Not Intent 

        In short, it’s not who you are or what goes on inside your head that most matters; only 2.3 percent of people who commit crime have serious mental illness like schizophrenia.

        Execution failures are most often attributed to:

        • Culture
        • Communication
        • Commitment

        But the biggest culprit is often system design.

        Systems determine:

        • How fast decisions move
        • Where accountability lives
        • How information flows
        • What behavior is rewarded

        There’s no amount of alignment that can help work get done when systems are misaligned!

        Why Leaders Overestimate Alignment

        Alignment feels measurable:

        • Slides shared
        • Messages repeated
        • OKRs documented

        Execution feels messy:

        • Trade-offs
        • Exceptions
        • Judgment calls
        • Accountability tensions

        So organizations overinvest in alignment — and underinvest in shaping how work actually happens.

        What High-Performing Organizations Do Differently

        They don’t ditch alignment — but they cease to treat it as an end in itself.

        Instead, they emphasize the clarity of an execution.

        They:

        • Define decision ownership explicitly
        • Organize workflows by results, not org charts
        • Reduce handoffs before adding tools
        • Align incentives with end-to-end results
        • Execution is not a capability, it’s a system

        In these firms, alignment is an incidental effect of system design that the best leaders do not impose as a replacement for it.

        From Alignment to Flow

        Work flows more efficiently when execution is good.

        Flow happens when:

        • Work is where decisions are made
        • Information arrives when needed
        • Accountability is unambiguous
        • No harm for judgment on teams

        This isn’t going to be solved by another series of alignment sessions.

        It requires better-designed systems.

        The Price of the Lone Pursuit of Alignment

        When companies confuse alignment with execution:

        • Meetings multiply
        • Governance thickens
        • Tools are added
        • Leaders push harder

        Pressure can’t make up for the lack of structure.

        Eventually:

        • High performers burn out
        • Progress slows
        • Confidence erodes

        And then leadership asks why the “aligned” teams still don’t deliver.

        Final Thought

        Alignment is not the problem.

        It’s the overconfidence in that alignment that is.

        Execution doesn’t break down just because they disagree.

        It fails because systems are not in the nature of action.

        The ones that win the prize are not asking,

        “Are we aligned?”

        They ask,

        “Can we rely upon this system to reach the results that we ask for?”

        That’s where real performance begins.

        Get in touch with Sifars to build systems that convert alignment into action.

        www.sifars.com

      1. The Cost of Invisible Work in Digital Operations

        The Cost of Invisible Work in Digital Operations

        Reading Time: 3 minutes

        Digital work is easily measured by what we see: the dashboards, delivery timelines, automation metrics and system uptime. On paper, everything looks efficient. Yet within many organizations, a great deal of work occurs quietly, continuously and unsung.

        This is all invisible work — and it’s one of the major hidden costs of modern digital operations.

        Invisible work doesn’t factor into KPIs, but it eats time, dampens velocity, and silently caps scale.

        What Is Invisible Work?

        “It’s the work that is necessary to keep things going, that no one sees because systems are either invisible to us or lack of clarity about what we own in a system,” she said.

        It includes activities like:

        • Following up for missing information
        • Clarifying ownership or approvals
        • Reconciling mismatched data across systems
        • Rechecking automated outputs
        • Translating insights into actions manually
        • Collaborate across teams to eliminate ambiguities

        None of that work generates business value.

        But without it, work would grind to a halt.

        Why Invisible Work Is Growing in Our Digital Economy

        In fact, with businesses going digital, invisible work is on the rise.

        Common causes include:

        1. Fragmented Systems

        Data is scattered across tools that don’t talk to each other. Teams waste time trying to stitch context instead of executing.

        1. Automation Without Process Clarity

        “You can automate tasks but not uncertainty. Humans intervene to manage exceptions, edge cases and failures — often manually.

        1. Unclear Decision Ownership

        When no one is clearly responsible for a decision, work comes to a halt as teams wait for validation, sign-offs or alignment.

        1. Over-Coordination

        More tools and teams yields more handoffs, meetings, and status updates to “stay aligned.”

        Digital tools make tasks faster — but bad system design raises the cost of coordination.

        The Hidden Business Cost

        Invisible work seldom rings alarms, yet it strikes with a sting.

        Slower Execution

        Work moves, but progress doesn’t. Projects languish among teams rather than within them.

        Reduced Capacity

        Top-performing #teams take time maintaining flow versus producing results.

        Increased Burnout

        People tire from constant context-switching and follow-ups, even if workloads seem manageable.

        False Signals of Productivity

        The activity level goes up — the meetings and messages, updates — but momentum goes down.

        The place appears busy, but feels sluggish.

        Why the Metrics Don’t Reflect the Problem

        Many operational metrics concentrate on the outputs.

        • Tasks completed
        • SLAs met
        • Automation coverage
        • System uptime

        It is in this space between measures that invisible work resides.

        You won’t find metrics for:

        • Time spent chasing clarity
        • Energy lost in coordination
        • Decisions delayed by ambiguity

        By the point that such performances decline, the harm has already been done.

        Invisible Work and Scale: The 2x+ Value Chain

        As organizations grow:

        • Other teams interact with the same workflows
        • Yet we continue to introduce more approvals “in order to be safe”
        • More tools enter the stack

        Each addition creates small frictions. Individually, they seem harmless. Collectively, they slow everything down.

        Growth balloons invisible work unless systems are purposefully redesigned.

        What High-Performing Organizations Do Differently

        Institutions that do away with invisible work think not in terms of individual elbow grease but of system design.

        They:

        • And make ownership clear at every decision milestone.
        • Plan your workflow based on results, not work.
        • Reduce handoffs before adding automation
        • Integrate data into decision-making moments
        • Measure flow, not just activity

        Clear systems naturally eliminate invisible work.

        Technology Doesn’t Kill Middle-Class Jobs, Public Policy Does

        Further) we keep adding tools, without fixing the structure, that often just add more invisible work.

        True efficiency comes from:

        • Clear decision rights
        • Nice bit of context provided at the right moment
        • Fewer approvals, not faster ones
        • Action-guiding systems, not merely status-reporting ones

        Digital maturity isn’t that you have to do everything, it’s that less has to be compensatory.

        Final Thought

        Invisible work is a toll on digital processes.

        It does take time, it takes resources and talent — never to be reflected on a scorecard.

        It’s not that people aren’t working hard, causing organizations to experience a loss in productivity.

        They fail because human glue holds systems together.

        The true opportunity is not to optimize effort.

        It is to design work in which hidden labor is no longer required.

        If your teams appear to be constantly busy yet execution feels slow, invisible work could be sapping your operations.

        Sifars enables enterprises to identify latent friction in digital workflows and re-assess the systems by which effort translates into impetus.

        👉 Reach out to us if you want learn more about where invisible work is holding your business back – and how to free it.