Category: Sales & Customer Experience
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AI Personalization: How AI is Shaping Consumer Experience
Reading Time: 4 minutes The Personal Touch Customers Now Expect “Same old content” no longer clicks. Modern consumers demand relevance — and they want it now. Did you know that 81% of consumers ignore irrelevant messages, opting instead for brands that get them? In this age of choice fatigue, delivering personalized experiences isn’t just a…
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The Real Reason Your Customer Support Is Always Overwhelmed
Reading Time: 4 minutes Unmasking the Real Cause Behind Support Overload You’ve seen it—support ticket queues growing, customer wait times ballooning, agents burning out. Yet hiring more staff isn’t the silver bullet. Traditional fixes are reactive, expensive, and often unsustainable. So what’s really overwhelming your customer support team? The real reason often lies upstream: repetitive…